Success Chronicles

Customer Experience | Life Insurance | Thailand - Diagnostic Review And Recommendations For A New Operating Model

Customer Experience | Life Insurance | Thailand - Diagnostic Review And Recommendations For A New Operating Model

OBJECTIVES

• To grow productivity per person in terms of number of units sold (NOPs or number of policies);

• To improve consistency and reduce dependency on high ticket, seasonal sales (contest driven).

• To make this channel profitable i.e. total channel costs to be under “product allowable” costs.